Your account is now being serviced by the U.S. Department of Education’s default resolution group. For further assistance please call them at 1-800-621-3115. When calling, do not enter your social security number as prompted. Instead press 0 and then # to speak with them directly. Otherwise your call might get routed back to our office. Thank you and have a great day.

National Recoveries, Inc. (NRI) is an experienced debt recovery service provider that helps businesses, large and small, recover their debts through a value-aligned, results-focused approach.

We are an established, privately owned business, 100% based in the U.S.A.

Since 1991, our portfolio of strategic partnerships has included higher education institutions, student loan creditors, and financial aid offices all across America.

At NRI, our results are a combination of our internal systems, our key management staff, our ability as an agency to foresee changing market conditions, and our vision to be an industry leader.

As an industry leader, we are committed to promoting our CORE values in all that we do and maintaining the following characteristics of our company:

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Committed to Excellence

Quality Control

One of NRI’s top priorities is maintaining quality assurance and producing high Call Quality Monitoring scores. We are consistently ranked high amongst our peers.

Data Security

NRI has heavily invested in our technology infrastructure and maintains compliance with all industry and client required information security standards.


In addition to information technology and data security, NRI ensures compliance in all other aspects of our business. NRI is dedicated to maintaining compliance with all Federal, State, and local collection regulations. We are authorized to collect in all 50 states, the District of Columbia, and all U.S. Territories. We have an entire Compliance and Regulatory Management department that performs quality control and compliance measures within our organization. These measures include regular reviews and audits of operational procedures, internal documentation, client requirements, and industry and Federal laws and regulations.

Consumer Engagement

NRI is committed to delivering the highest level of customer service to each consumer we assist. Our goal is to find individualized resolutions that work best for each situation. Our full-cycle approach includes monitoring consumer accounts through the entire duration of the repayment program or until the account is resolved.

Knowledgeable Staff

Upon employment, all NRI staff are required to attend a multi-tiered, robust Training Program to fully understand the company, client, and industry regulations and expectations. Additionally, all staff undergo annual training on Federal regulations and client requirements. Management staff participate in monthly Leadership Development training programs to continuously improve our overall culture and performance.

Learn more about what makes us different!

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  • Flexible benefit packages

  • Paid federal holidays

  • PTO and Floating holiday accruals

  • 401K with company match

Learn More About Working with NRI