THIS IS A COMMUNICATION FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

Frequently Asked Questions

FAQ2020-01-08T16:50:05+00:00

At NRI, we are dedicated to being transparent with our clients and the consumers we service.

Our goal is to assist every consumer and find a resolution that best fits their needs. 

Where can I make a payment online for my Federal Defaulted Student Loan(s)?2020-01-31T15:37:03+00:00

Please visit the following Financial Student Aid (FSA) website and select the “Make a Payment” option: https://myeddebt.ed.gov/borrower/DMCSBorrowerHome.action

Does National Recoveries provide chat options for consumers via the website or social media outlets?2019-10-04T16:58:23+00:00

 Currently National Recoveries does not offer interactive chat features via the website or social media. However, we would love to assist you via phone. Please contact us! If you have a Federal loan account with us, please contact our U.S. Department of Education Contract office at 1-877-221-9729. If you do not have a Federal account with the U.S. Department of Education, please contact our Corporate Headquarters at 1-800-685-3086.

If I leave a message, how long will it be until I receive a return phone call?2019-10-04T16:58:07+00:00

All phone messages are received and reviewed by our Operations Department. Our goal is to provide return phone calls to every consumer within 24 hours of receiving the message. 

What are National Recoveries’ hours of operation?2020-04-08T17:03:00+00:00

National Recoveries’ U.S. Department of Education Contract office during this time we are open from 8am to 5pm (CST), Monday through Friday and 9am to 1pm on Saturdays.

National Recoveries’ U.S. Department of Education Contract office is open during the hours of 8am-9pm CST Monday through Thursday, 8am-5pm CST Friday, and 8am-4:30pm CST Saturday. However, some specific departments within our office have varying hours during the week and may not be available past 4:30pm or on Saturdays. Please contact us via phone for assistance. National Recoveries’ headquarters location is open during the hours of 8am-5pm CST Monday through Friday.
Does National Recoveries have a customer portal?2019-10-04T16:57:21+00:00

Currently National Recoveries does not have an online portal. However, we would love to assist you via phone. Please contact us! If you have a Federal loan account with us, please contact our U.S. Department of Education Contract office at 1-877-221-9729. If you do not have a Federal account with the U.S. Department of Education, please contact our Corporate Headquarters at 1-800-685-3086.

Does National Recoveries communicate via email?2019-10-04T16:56:49+00:00

Currently, National Recoveries is able to accept incoming correspondence via email, but we are not able to respond to consumers via this method. All incoming correspondence is received and reviewed by our Compliance Department, and, if required, a Solution Team Member will reach out to the consumer via phone for resolution. 

Where can I find the required forms for my repayment program?2019-11-25T16:25:43+00:00

 Please visit our Forms Page → on our website for more information.

What should I do if I receive a letter from National Recoveries?2019-10-04T16:56:10+00:00

 Please call us, we would love to assist you! If you have a Federal loan account with us, please contact our U.S. Department of Education Contract office at 1-877-221-9729. If you do not have a Federal account with the U.S. Department of Education, please contact our Corporate Headquarters at 1-800-685-3086.

 

How can I contact a representative or submit feedback on my experience with National Recoveries?2019-10-04T16:55:54+00:00

Please call us, we would love to hear from you! If you have a Federal loan account with us, please contact our U.S. Department of Education Contract office at 1-877-221-9729. If you do not have a Federal account with the U.S. Department of Education, please contact our Corporate Headquarters at 1-800-685-3086.

How can I find out what repayment programs are available to me regarding my Federal Defaulted Student Loan(s)?2019-11-25T16:26:22+00:00

Please refer to the Federal Student Aid website: https://studentaid.ed.gov/sa/repay-loans

How can I obtain the status of my Federal Defaulted Student Loan(s)?2019-11-25T16:26:58+00:00

Please refer to the National Student Loan Data System (NSLD) website: https://nslds.ed.gov/nslds/nslds_SA/ or contact them via phone at 1-800-433-3243.

Request A Call

 

Please contact us if you have any questions or you are unable to fill out this form.

Email: contact@nationalrecoveries.com

Toll Free Line: 877-221-9729